If for any reason you are not satsisified with the item you received from Mr.Goldman  Jewlers, please do not send it via FedEx, but rather, Via U.S Postal Service. Before returning the item, you must call and receive a return authorization code from our customer service department. Refer to our Return Policy for complete instructions. In order for the return to be as accurate and efficient as possible, we ask that you include all of the paperwork that was sent with the item. This includes certificates, appraisals, and any other paperwork included. Before shipping the item back, call our customer service department and ask for an Return Authorization code, and include it on the outside of the package. If no Return Authorization code is received, we will not be able to process the return. Once the item has been received with the Return Authorization, we will have our quality department inspect the item to see if any damaged was caused to the ring, and to see if all the conditions below where met. Please, do not include any markings or words on the package, such as, diamond, jewelry, or anything similar that would attract theft.